"Working with the people at TriVerity and The Loan Service Center has been really the best part of the experience. I can’t tell you how many times I’ve reached out to somebody for a simple question, a complicated question, whatever it might be, they immediately will get back to you. Usually on phone to make sure I understand what I’m asking, what they are telling me. After hours I’ve had people pick up the phone constantly and get back with me. So, just a fantastic group of people to work with."
Rick Jones, Vice President, Neighbors Federal Credit Union
“I would tell anyone who is seeking out TriVerity or The Loan Service Center to work with them, is that they would never be disappointed. They are great to work with, they are in contact with us with our accounts that we have submitted to them, weekly if not every couple days just to keep in the loop of what’s going on and they alleviate a lot of stress and anxiety on what I would have to do if I didn’t have them.”
Brittany Kloetzke, Vice President of Lending, Heartland Credit Union
"TriVerity’s been a great partner in providing training for us. That can be Collection Call Success, that could be the Collection Academy, but also working in kind of one-off scenarios to figure out what our needs are, to figure out where we may have some gaps, and help us fill that with some training."
Clint Hooppaw, Vice President of Credit, Wings Financial Credit Union
“The credit union’s mission is to make life better for our members in the communities that we serve and TriVerity really extends that mission for us by being able to offer easy payment solutions and access for our members.”
Shonna Swartz, Collections Manager, Premier Credit Union
"If anybody approached me about potentially using The Loan Service Center or TriVerity, I would definitely recommend them. It’s great knowing that there’s calls made, that they are in compliance; that’s a big thing in our industry today to make sure we don’t break any rules and I don’t have to worry about that with either The Loan Service center or TriVerity."
Michael Lopez, AVP Consumer Lending, Alliance Credit Union
“I know from working with them for such a long time that they believe in the credit union values and that is something that I really like about their company. They are people helping people.”
Jay Stevens, Collections Manager, Arsenal Credit Union
"When I first started at the company, we were using two companies for collections and for repos. We ended up finding out that TriVerity was much more convenient to work with. I would highly recommend that TriVerity is the one that they reach out to first and foremost, just because of the ease of working with them, the ease of the software that is used, and again the frequent communication and tools that you can log into to see where your portfolio is at any one time, I feel really places it above others.”
Carrie Jespersen, Chief Operating Officer, Union Pacific Streamliner Federal Credit Union
“If someone’s looking for someplace to help them do some of their collection efforts, I would recommend The Loan Service Center. I feel like they do a very good job of treating our members the way we treat our members. They are courteous and kind and try to understand their perspective and where they’re coming from.”
Garrett Metcalf, Member Solutions Manager, Envista Credit Union
